FAQ     (Frequently Asked Questions) Q: Will my dog still be walked if it is raining? A: Yes! We will still turn up. Your dog will be expecting us! Q: What can I leave out? A: A towel (for rainy days), your dog's raincoat or jacket, and a lead. Q: Will dogs be walked during thunderstorms, heavy rainstorms or extreme heat? A: We will not walk dogs during these extreme conditions, as your pets' safety and wellbeing should not be compromised. However, we will make sure to take them out long enough to relieve themselves. We will spend the rest of the time inside with them, playing, petting and providing companionship. Q: What if there is an emergency? A: We will carry your vet's details and two emergency contact phone numbers, in the case of an unforeseen circumstance arising. We will also have a 24 hour emergency veterinary clinic phone number with us. Q: What if my dog escapes from home whilst I'm away? A: Your dog will be wearing a "Pawsitive Dogwalks" I.D. tag, stating our contact number on it. We will pick up your dog when contacted, and return him or her to your home. Q: What if I arrive back from my holiday later than expected? A: It is the owner's responsibility to contact us within 24 hours of your stated return date. If we don't hear from you, we will resume service with your pet's best interests in mind (additional expenses will be incurred). Q: How can I assist my pet minder and my pet? A: - have current identification affixed to your pet's collar - maintain current vaccinations for your pet - leave details of emergency contact information - leave two working keys for us whilst you're away - leave a list of handy numbers for us eg. electrician, plumber etc - show us your home's important safety features such as the safety switch & security system - leave extra food supplies in case you're away longer than planned Q: Why should I choose your service? A: - We offer a professional & personalised service. Your pet will always get the same carer. - We have a high emphasis on animal safety - We are trained in pet first aid - We are fully insured - We are police checked - We are committed to protecting your privacy - We offer loyalty schemes to our customers - We are passionate about animals, their wellbeing and quality of life!